FAQ

To lookup the status of your order, click here.  If you need further assistance, please please contact us at contact@wiskiiactivewear.com.

Orders can only be cancelled prior to shipment from our warehouse. To request a cancellation, please email contact@wiskiiactivewear.com for confirmation. We cannot guarantee successful cancellation if your order is already being processed.

Once your order is placed, you will receive a confirmation email with your order details. If you would like to update the style/color/size or shipping address, please send us an email at contact@wiskiiactivewear.com with the new info before the parcel is shipped.

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. In certain countries, customers will be responsible for paying the required duties & taxes upon delivery and the shipping carrier may not release the package without payment for duties & taxes.

During peak seasons, some items may be temporarily out of stock due to high demand. If this occurs, we will split your order into multiple parcels and ship the available items first. You will be notified via email about any out-of-stock items, and we will dispatch the remaining items as soon as they are restocked.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, unaltered, unused, and in original condition with tags and packaging. For complete details, please refer to our return policy.
We are not offering exchanges at the moment. You will need to return the item you would like to exchange and then place a new order for the items you want.

We will issue a refund to your original payment method within 3 days if you request to cancel your order before it ships from our warehouse.
For refunds on returned parcels, please allow up to 10 business days for processing once the package shows delivered. You'll be notified by email when the refund is issued. If you haven't received your refund after 10 business days, please contact us at contact@wiskiiactivewear.com for assistance.